FAQs...

Shipping

We dispatch within 7 business days of receiving order.  Please note due to the current global situation, there may be delays to your delivery service.  You will receive an email confirming dispatch and tracking number from one of our global carriers.   We ship worldwide, although some products are currently unavailable in certain regions.  Please check the shipping info on the product page to see whether it is available in your region. Customers are eligible for free shipping when spending over £50  

UK (Domestic) - £2.50 

Europe - £5

The Americas - £5

Rest of the World - £5

 

Returns

You can cancel your order within 24 hours of receiving a confirmation email. We accept returns and will issue refunds or exchanges on unopened goods, in their original condition and packaging within 14 days of delivery.  In the unlikely event, you receive damaged or defective items, you will be eligible for a refund within 14 days of delivery.  We offer free domestic return.  International customers pay return postage.  For personal hygiene reasons, we do not accept refunds or returns on opened masks.

Collaborations

We are always looking for new talent to showcase.  If you would like your face mask designs to feature in our next collection, please email us at info@themaskcollections.com with your portfolio and we will get in touch!

 

©2020 by The Mask Collections LTD